Emporium TPO

Loan Delivery Specialist


Loan Delivery Specialist

Emporium is a new wholesale origination platform that is dedicated to servicing professional mortgage brokers and non-delegated correspondent lenders. Our aspirations at Emporium are simple: build a team of talented individuals with shared values who think and behave like owners, create a culture that is focused on exceptional customer service and deliver quality products and returns to stakeholders. Come join us!

Role Summary: The Loan Delivery Specialist accurately audits loan files for compliance with internal policies and procedures, as well as investor and regulatory guidelines prior to delivery to the end-investor. Provide resolution and remediation of pre and post-delivery deficiencies to ensure timely shipping and sale of loan files. 

Essential Job Functions

  • Perform post-closing pre-delivery audit of loan files (including credit and closing packages) to ensure compliance with internal policies, investor requirements, and agency guidelines.
  • Ensure data integrity within post-closing systems.
  • Escalate loans within allotted timeframe that may not be investor compliant or cannot be shipped within 48 hours of initial review/assigned date.
  • Validate compliance with RESPA and TILA guidelines by performing a detailed audit on LEs (Loan Estimates) and CDs (Closing Disclosures) to ensure that all fees have been properly disclosed and paid to the appropriate parties in the transaction.
  • Perform complex calculations to identify under-disclosures and non-allowable fees and facilitate reimbursements to borrowers via check or wire request when applicable.
  • Document errors and/or missing items in the system, send out notification to Operations staff and mangers to address any missing or erroneous items in file, and ensure timely receipt of required deficiency items needed to ship and sell loans.
  • Manage Trailing Document Activity.
  • MERS Registration and transfers.
  • Review, accept, and process collateral.
  • Communicate with warehouse lenders.
  • Assist with other miscellaneous items as needed, including but not limited to: condition follow up, data/trend reporting, training sessions, etc.
  • Meet goals and objectives as set by management and ensure that loans are in compliance with company policies.
  • Serve as a role model for peers and associates, acting in an ethical & professional manner in all respects.
  • Serve as change agent for processes and procedures.
  • Other assignments as directed by Manager.

Essential Job Skills

  • Good oral, written, and interpersonal communication skills.
  • Strong analytical and problem-solving skills.
  • Excellent time management and follow-up skills.
  • Strong attention to detail and the ability to multi-task and meet deadlines in a fast-paced environment.
  • Ability to work effectively with business teams, clients, and vendors to build strong relationship.
  • Working knowledge of Microsoft Office, including Excel spreadsheet skills.
  • Outstanding people and customer service skills.
  • A team player with the ability to take responsibility to drive things forward even when others may not.
  • Must be able to sit, stand and walk for up to 8 hours or more.

Qualifications and Experience

  • High school diploma or GED.
  • 2+ years of quality assurance experience.
  • 1+ years of loan processing, document handling, and/or shipping experience.
  • 1+ years of government insuring experience.
  • 1+ years of post-closing loan delivery experience.
  • RESPA & TRID knowledge.
  • Familiarity with mortgage investor and regulatory guidelines.
  • Self-starter that can work independently.

This is an On-Site position, requiring the canidate to report to our Frisco, TX office 5 days per week.

Emporium is an equal opportunity employer.  At Emporium we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

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