Emporium TPO

Policies and Procedures Writer


Policies and Procedures Writer

Job Title: Policy & Procedure Writer

Reports To: Chief Operating Officer

Job Summary: Responsible for ensuring policy, procedure, and compliance requirements are established, documented, implemented, and understood by appropriate audiences within the company. Activities include, but are not limited to, self-audit, compliance issue solutions, policy and procedure compliance documentation, education & training documentation, and guidance on operational requirements.

Essential Job Functions

  • Ensure procedures, guidance documents, and forms are developed, reviewed, approved, and distributed to appropriate personnel in accordance with the approval process cycle
  • Ensure that technical and engineering documents such as vendor manuals, diagrams, charts, blueprints, and specifications are reviewed and accurately integrated into procedure documents
  • Develop basic to moderately complex solutions to properly document compliance issues and solutions
  • Collaborate with department managers and other resources in process, program and/or procedure development and documentation, including periodic revisions
  • Conduct regular and periodic reviews of existing procedures and other documents in response to organizational, technical, or administrative changes, or at management direction
  • Assist in the development of communication plans for the implementation of new or revised policies, procedures, or practices in collaboration with policy owner
  • Collaborate with the training department and subject matter experts for the development and delivery of consistent training materials
  • Contribute to and participate in improvement initiatives to support the department and company initiatives, mission, and corporate objectives
  • Assist with ensuring compliance to site records management requirements
  • Maintain relevant website links and content
  • Serve as a subject matter expert in one or more areas, providing guidance and counsel to managers and employees
  • Gather, assess, and confirm interpretation of new and/or changing procedures to ensure that all documents capture a complete view of all activities and processes within and across areas company-wide
  • Create and update process maps in conformance with provided standards
  • Update job-specific training modules on an annual basis with updates that have occurred to procedures and policies
  • Develop, update, and maintain the online documents using specialized software and internally developed processes
  • Ensure that all assigned publications are free of typographical, format, and layout errors with consistency in style and terminology
  • Interview subject matter experts to determine the impact of changes to existing governance documents, as well as integrate information derived from interviews into meaningful procedures
  • Manage multiple writing assignments to meet target publication dates
  • Collaborate with necessary stakeholders to have all procedures, documents, forms, and processes reviewed, revised, edited, and finalized for publication for customer, employee, and Company use
  • Serve as a role model for peers and associates, acting in an ethical & professional manner in all respects

Essential Job Skills

  • Exceptional attention to detail
  • Exceptional verbal and written communication skills
  • Demonstrated strength in writing, grammar, punctuation, and editing skills
  • Strong interpersonal skills
  • Ability to integrate seamlessly in diverse teams, and effectively communicate and establish strong working relationships with colleagues and stakeholders of all levels of seniority and background
  • Ability to be highly organized with the ability to simultaneously manage multiple responsibilities & projects, with competing priorities and deadlines
  • Demonstrated knowledge of industry Best Practices in writing and maintaining policies and procedures
  • Ability to produce high-quality deliverables in a fast-paced, deadline-sensitive environment
  • Critical thinking and analysis skills
  • Ability work proactively with minimal supervision

Qualifications and Experience

  • Bachelor’s Degree in English, Business Communications, or a related field
  • 3-years of experience in business writing in the residential mortgage lending industry
  • 3-years of experience in technical writing or Procedure Professional Association (PPA) Qualified
  • Expert proficiency with MS Office, particularly Word, Excel, and Visio
  • Demonstrated knowledge of TRID, HMDA, ECOA, Fair Lending, Dodd-Frank, RESPA guidelines
  • Ability to work remotely when required
  • Prior experience in residential mortgage processing is preferred

If you do not meet all of the requirements listed in this job description, we still encourage you to apply! We carefully review every application and consider all projects, education, and certifications in addition to professional experience.

Emporium TPO is an equal opportunity employer. All candidates will be equally considered for employment regardless of age, sex, gender identity, sexual orientation, national origin, citizenship, race, religion, veteran status, or disability.

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